General return policy
If you are not fully satisfied with your order, don’t worry: Hvisk offers returns within 30 days. The return applies from the date of receipt of the shipment. Please note that the product should be returned unused and with the original Hvisk tags. Products returned without tags or products that are not in the same condition as they were received, may risk depreciation.
As soon as we have processed your return, we will send a confirmation by e-mail and we will refund by the same method you used to pay. If you used Mobile Pay, your money is returned to the card associated with your Mobile Pay account. The amount will be visible on your account within 3–5 business days.
If you wish to exchange a product to another size or product, please place a new order on the web shop.
Returns from anywhere but Denmark
To create a return, please download our return form, print it, fill it in and finally, put it inside your return package. Click here to download the return form. You choose which courier shall get the package to us, return fees will not be refunded by Hvisk. We recommend that you choose a shipping method with track and trace available, then you will be protected in case the package gets lost in transit. You will need access to a printer to complete your return.