General return policy

If you are not fully satisfied with your order, don’t worry: HVISK offers free returns within 30 days. The return applies from the date of receipt of the shipment. Please note that the product should be returned unused and with the original HVISK labels. Products returned without labels or products that are not in the same condition as they were received, may risk depreciation.

As soon as we have processed your return, we will send a confirmation by e-mail, and we will refund the amount to the payment card you paid with. If you used MobilePay, your money is returned to the card associated with your MobilePay account. The amount will be visible on your account within 3–5 business days. If you wish to exchange a product to another size or product, please place a new order on the webshop.

Return from Denmark

To create a return, please visit our return portal. In the return portal you will be guided through the return process. You will need access to a printer to complete your return.

Return from the rest of the world

To create a return, please download our return form, print it, fill it in and finally, put it inside your return package. Click here to download the return form. You choose the courier and the return fees will not be refunded by HVISK. We recommend that you choose a shipping method with track and trace, so you will be protected in case the package gets lost in transit. You will need access to a printer to complete your return.