RETURNS
HVISK offers returns within 30 days. The return period applies from the day you receive the order. Please note that items purchased at HVISK must be returned unused and with the original HVISK labels and hangtags. Products returned without labels or products that are not in the same condition as they were when received cannot be returned.
HVISK does not offer free returns. You can choose any courier you prefer. We recommend that you select a shipping method with track and trace, in case the package gets lost in transit. Please save the track and trace code until we have received the package and refunded you.
When returning, the package must be shipped directly to HVISK's warehouse, as we cannot collect packages from pick-up points. Packages that are not shipped directly will be returned to the sender. HVISK does not take any responsibility for packages that do not arrive at the warehouse and will not cover any additional fees.
If you wish to return an item, please remember to fill out our return form and forward it with your return package.
As soon as we have received and processed your return, you will receive a confirmation email and a refund will be issued to the account used when purchasing. The duration of the refund depends on your choice of payment.
For further information, please see our Return Policy.
