RETURN POLICY

GENERAL CONDITIONS FOR RETURNS

GENERAL CONDITIONS FOR RETURNS

HVISK offers returns within 30 days. The return period applies from the day you receive the order. Please note that items purchased at HVISK must be returned unused and with the original HVISK labels and hangtags. Products returned without labels or products that are not in the same condition as they were when received cannot be returned. 

HVISK does not offer free returns. You can choose any courier you prefer. We recommend that you select a shipping method with track and trace, in case the package gets lost in transit. Please save the track and trace code until we have received the package and refunded you. 

When returning, the package must be shipped directly to HVISK's warehouse, as we cannot collect packages from pick-up points. Packages that are not shipped directly will be returned to the sender. HVISK does not take any responsibility for packages that do not arrive at the warehouse and will not cover any additional fees. 

If you wish to return an item, please remember to fill out our return form and forward it with your return package.

As soon as we have received and processed your return, you will receive a confirmation email and a refund will be issued to the account used when purchasing. The duration of the refund depends on your choice of payment. 

HOW TO RETURN

HOW TO RETURN

If you wish to return an item, please remember to download our return form, print it, fill it out, and forward it with your return package. Click here to download the return form.

HVISK does not offer free returns. You can choose any courier you prefer. We recommend that you select a shipping method with track and trace, in case the package gets lost in transit. Please save the track and trace code until we have received the package and refunded you. 

When returning, the package must be shipped directly to HVISK's warehouse, as we cannot collect packages from pick-up points. Packages that are not shipped directly will be returned to the sender. HVISK does not take any responsibility for packages that do not arrive at the warehouse and will not cover any additional fees. 

Please note that you need access to a printer to complete your return. 

RETURN ADDRESS

Please ship your return package to following address: 

HVISK C/O System Transport A/S

Kumlehusvej 1

4000 Roskilde 

Denmark

REFUNDS

REFUNDS

As soon as we have received and processed your return, you will receive a confirmation email and a refund will be issued to the account used when purchasing. The duration of the refund depends on your choice of payment. 

REFUNDS THROUGH KLARNA & MIINTO

The refund will be issued by Klarna, if you have used Klarna as a payment method. Should any refund problems occur, please contact Klarna's customer service.

The refund will be issued by Miinto, if you have purchased through Miinto’s webshop. Should any refund problems occur, please contact Miinto’s customer service.

EXCHANGES

HVISK does not offer to exchange. If you wish to exchange an item, you are welcome to return the item in accordance with our return policy and afterward place a new order on our webshop.

CLAIMS

CLAIMS

In case you are experiencing any issues regarding your order, please contact our customer service help@hvisk.com. If you want to make a claim on a specific item, please remember to include the order number and pictures that documents the claim. Then we will get back to you as soon as possible with a solution.

Please note that return fees are non-refundable, if you have not been in contact with our customer service prior to your return.

WARRANTY

In accordance with the Danish Sale of Goods Act, you are granted a 24-month warranty on all products. This means that you can, depending on the specific situation, either have a faulty product repaired or replaced, or receive a refund or reduction of price. For all complaints, documentation of the purchase is required (the original invoice for the faulty item).

The right of warranty requires that the complaint is justified and that the defect is not caused by incorrect use of the product, lack of maintenance, or ordinary wear and tear.

In the case of a claim or complaint, please contact our customer service as soon as possible:

E-mail: help@hvisk.com

T: +45 31 10 22 20 ( Mon- Friday: 12:00 PM - 4:00 PM)

Please remember to include the order number and enclose pictures of the claim, in order to facilitate the expedition.