Terms & Conditions

Hvisk.com (the "Hvisk Website", or "Website") is owned and operated by Hvisk Aps. (hereafter "Hvisk", "we", "our", or "us"). "You" or "your" means a user above 15 years of the Website acting independently. Stylists are not employees of Hvisk or Hvisk.com, and act independently.


1. Personal Data

We will always treat your personal data according to all applicable rules in the Act on Processing of Personal Data. Information is collected: email address, payment and order history, credit card number, shipping address, IP address, and phone number. Your personal data will be treated confidentially and used to process your order. We will however, not give your personal information to third parties.

 

Contact regarding personal data

You are always entitled to ask to have your personal data corrected, blocked or deleted. Please contact us at: help@hvisk.com
 

Protection of personal data

Legislative requirements for business driven accounts require Hvisk to store your personal data for five years. You can revoke your agreement for the processing of personal data at any time. Such revocation can be restricted to include only part of the processing, such as direct marketing. Hvisk does not keep your customer information or transmit it.

 

Registration

When you register as a user on hvisk.com, you give consent for us to store your personal data. We will process the personal data that you have registered with us, or that we have collected through our website by means of cookies, with the aim to manage and fulfil our obligations to you as a customer. The personal data handled by hvisk includes your name, email address, payment and order history, credit card number, shipping address, IP address, and phone number. The data can be used for identification, possible marketing, customer analysis, newsletters, and statistics.The data can also be used to analyse purchasing habits, with the aim to provide you with relevant information and marketing, and to improve the website, payment methods and processes. Processing of data relating to improving payment methods and processes can include releasing your personal data to other parties within hvisk.A user can unsubscribe at any time. This should be done by email to help@hvisk.com.

 

Email & subscription to our newsletter

By signing up for the hvisk newsletter, you give consent to receive newsletters with exclusive news and offers. The personal data you provide to us when signing up for newsletters can be used for identification, possible marketing, customer analysis, and statistics.The data can also be used to analyse purchasing habits, with the aim to provide you with relevant information and marketing, and to improve the website, payment methods and processes. Processing of data relating to improving payment methods and processes can include releasing your personal data to other parties within hvisk. News and offers will be forwarded by email. You can unsubscribe from the newsletter at any time by clicking on the icon ‘Unsubscribe to newsletter’ at the bottom of the email.


2. Complaints

Hvisk thoroughly checks all goods before they are dispatched. However, should there be any defects in the product or errors in the service, please contact us by email at help@hvisk.com. When you do business with Hvisk, your warranty to complain extends for 24 months. If you want to claim for a product under the warranty, please email Hvisk within a reasonable time from when you discovered the defect. Please include in the email your order ID, item name and number, as well as a detailed description of the defect. If hvisk finds the complaint to be valid, we will send you a return label so you can return the product without incurring a cost.

Complaints that are sent within two months after discovering the defect will always be considered as being within a reasonable time period. It is a requirement that the complaint is justified, and that the defect has not occurred due to incorrect use of the product or other damage caused to the product.

When dealing with a complaint for which you have received a return label, please enclose the receipt with your name, email address and order ID, and a detailed description of the complaint. Remember that the item must always be sent back in proper packaging, and remember to get a postage receipt from the courier you use.

Goods returned due to complaint will be repaired or replaced with a new and similar item within seven working days of Hvisk’s receipt of your item. If the replacement item is out of stock, your purchase sum will be credited to your account within seven working days.

 

3. Discounts and Competitions

Hvisk’s competitions are not conditioned to sale. Only one entry or participation per person is allowed per prize draw. When you enter a competition with Hvisk, you will be part of the prize draw for the stated prizes. In cases of suspected cheating, Hvisk reserves the right to exclude participants from the competition. Competition winners will receive a message by email, and names will be officially released on Facebook or in our newsletter. By participating in the competition, you accept the official release of such information. Winners will usually receive a prize within 14 days. If you enter the competition, you must provide all personal details requested, so we can contact you and send you any prizes you may win. Hvisk reserves the right for possible typographical errors in the competitions. Competitions are not open to Hvisk employees or to any member of their household.

 

Discount codes

We regularly offers discount codes that can be used as part of a purchase on Hvisk.com.The conditions for the use of the individual discount code will be specified at the time of issue. These terms and conditions relate to all promotions, competitions, and discount codes, unless otherwise specified.

  • You may only use one discount code per order.

  • A discount code cannot be used after an order has been placed.

  • A discount code cannot be combined with any other discounts, promotions, or discount agreements.

  • A discount code only applies to non-discounted items.

  • Hvisk disclaims all liability and is unable to manually ensure that the customer’s discount is applied. It is the responsibility of the customer to ensure that the discount code is entered correctly and that the discount is deducted prior to payment.

  • A discount code can no longer be used after it has expired.

  • A discount code cannot be exchanged for cash.

  • A discount code must be treated with care, as hvisk is not obliged to offer compensation in the event of abuse, if it is lost, or is being used by someone else.

  • Some product categories may be excluded in connection with certain promotions and discount codes. In such instances, this will be specified when the discount code is issued.

  • We encourage you not to use discount codes to buy jewellery at a lower price to re-sell at a higher price.
     

If a discount code is used for any of the above, or in a way Hvisk deems as a violation of our values, Hvisk reserves the right to cancel or reclaim the discount code at any time without prior notice.

 

Gift Certificates

Hvisk applies the following terms and conditions to the use and purchase of gift certificates.

  • An electronic gift certificate expires after three years.

  • The maximum worth of a gift certificate is DKK 3000.

  • Hvisk is not liable for lost, damages or deactivated gift certificates.

  • Hvisk reserves the right to change these rules.

  • Gift certificates are valid as payment or part payment when shopping on Hvisk.com. The card automatically expires when it has been used up.

  • When you use a gift certificate on Hvisk.com, the amount will be withdrawn from the gift certificate’s balance and any possible outstanding amount will appear on your receipt.

  • A gift certificate may not be exchanged for money or to purchase new gift certificates.

  • You can check the current balance of the gift certificate by logging into your account on hvisk.com and entering your gift certificate code and PIN. You can also find out your balance by contacting customer service team by email (help@hvisk.com) or phone (+ 45 31 10 22 20). State your gift certificate code and PIN in the body of the email, or have your gift certificate code and PIN ready when you call us.

4. Guidelines for Website Comments

We wish for our website to be a good place for anyone who wants to be inspired by our stylists. We want to retain a positive tone, and treat one another with respect. That is why it is not permitted to write posts in the comment fields that:

  • are unlawful (i.e. defamatory, breach the Copyright Act or similar).

  • look like SPAM

  • Have character of personal criticism (comments that are pointed as a specific person)

  • Are rude or offensive (Defame, abuse, harass, stalk, threaten, or otherwise violate the legal right of others, or publish, post, upload, e-mail, distribute, or disseminate (collectively, "Transmit") any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful content


We also do not allow:

  • Transmitting files that contain viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another person's computer, our sites, any software or hardware, or telecommunications equipment
  • Transmitting surveys, pyramid schemes, spam, unsolicited advertising or promotional materials, or chain letters

  • Collecting or storing personal information about other end users

  • Interfering with or disrupting our sites, servers, or networks

  • Impersonating any person or entity, including, but not limited to, a Hvisk representative, or falsely state or otherwise misrepresent your affiliation with a person or entity

Hvisk reserves the right to delete the post, comment or picture if some of the mentioned problems arise.

5. Content Linked to by Hvisk

The Website may contain links to third party websites that are not owned or controlled by Hvisk. Hvisk has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. The items and sets that appear on the Hvisk Website and Create are created by automated machinery and computers, and Hvisk cannot and does not screen the source sites or content before displaying them on the Website. We assume no responsibility for the content of any site linked to by Hvisk. By using the Website, you expressly relieve Hvisk from any and all liability arising from your use of any third-party website. Accordingly, we encourage you to be aware when you leave the Hvisk Website and to read the terms and conditions and privacy policy of each other website that you visit.
 

6. Changes in the terms and conditions and Hvisk

We may modify or terminate our services from time to time, for any reason, and without notice, including the right to terminate with or without notice, without liability to you, any other user or any third party. We reserve the right to modify these Terms of Service from time to time without notice. Please review these Terms of Service from time to time so that you will be apprised of any changes.